Accessible tourism - Tourism in Vitoria-Gasteiz

A guided tour with a sign language interpreter and a family with a girl in a wheelchair.

Vitoria-Gasteiz is a Smart Tourism Destination, a distinction that guarantees, among other aspects, the city's commitment to providing a more inclusive tourism experience. This certification adds to accolades like the EuropeanFAD Architecture Award for the project to enhance accessibility in the Old Quarter. Continue reading to learn more about the city, and note that this website features technical aids to ensure accessibility.

An accessible city

Vitoria-Gasteiz is an extremely comfortable city for strolling through at your own pace:

  1. The Plaza de la Virgen Blanca is the nerve point to begin at in order to continue through the streets of the Medieval Quarter or get to know the Ensanche area from the 18th century.
  2. The Medieval Quarter, declared a Monumental Site in 1997, is located on a hill. There are several mechanical ramps to facilitate access and an exterior lift which are shown on the map.
  3. The Green Belt that surrounds the city is made up of big parks, in which all of the trails are accessible.
  4. All of the museums in Vitoria are accessible and offer free wheelchairs for the visit (information: educacionmuseosyarqueologia@araba.eus).
  5. Plan of accessible streets and places in Vitoria-Gasteiz Pdf.

Public transport, taxis and parking

  1. All buses are accessible. Tickets can be purchased on the bus in cash or using the BAT, MUGI or BARIK transport cards. In the case of BEI buses (Smart Electric Buses), tickets or cards are validated at the bus stops. More information on bus accessibility.
  2. Trams are also accessible. Tickets can be purchased at the machines located at the stops, and payment can be made using BAT, MUGI, or BARIK cards, which must be validated at the stop itself. Additionally, the stops feature Navilens signage. More information on tram accessibility(Opens in new window).
  3. Ten per cent of the taxi fleet is adapted and operates twenty-four hours a day. Companies: Radio Taxi Gasteiz(Opens in new window) and Grupo Celedón(Opens in new window).
  4. If you are travelling by car, there are conveniently marked parking spaces in the city for people with disabilities (provided they have the corresponding identification card), even if they do not live in Vitoria-Gasteiz.

Accommodation

Accommodation in the city is continually evolving; please consult the Tourist Office to find accommodation that suits your needs.

Tourist Office

We would like to welcome you with a video in sign language. There is also another video available on the route through the Medieval Quarter.

The Tourist Office will provide you with all the information you require to enjoy the city your way. Please let us know what you need, and we will help you prepare a customised visit. Here are a few things you should know about our facilities and services:

  • The office is accessible to wheelchair users. It is a space free of architectural barriers and features an adapted counter and bathroom.
  • There is a magnetic loop to enhance accessibility for people with impaired hearing, and a special magnifying device for the visually impaired.
  • A book on the city's tourist resources in Braille is also available.
  • Staff can provide advice on solutions to unforeseen accessibility needs.
  • It provides resources to enhance accessibility on guided tours, facilitating the inclusive participation of individuals with disabilities.

A guide and a sign language interpreter in Virgen Blanca Square

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