Citizen services and information

Here are issues related to the Subject of Citizen services and information that the City Council of Vitoria-Gasteiz has classified to enable citizens to contribute suggestions, comments and requests. Click on any of them to obtain additional information on each subject and to access -in certain cases- the contributions provided by citizens and the possible responses and announcements by the city council.

Youth advisory services

Issues related to information and advice for young people on legal matters, sex, substance abuse, employment (employment initiatives), nature and the environment...

Bilingual issues / use of the Basque language

Issues related to the use of the Basque language in the different citizen service channels run by the City Council.


Issues related to the municipal website: operation, content browsing, information and services offered.., and the submission of proposals to publish information of a public nature.

Other citizen services and information

Issues related to citizen services and information that cannot be included in the previous sections.

Citizen services

Issues related to the different channels used for citizen service matters by the City Council: personal, telephone, web-based attention... (timetables, how citizen services work and /or their quality, management and organization of HR in public services...).